Legal

Privacy Policy

Last updated: January 1, 2025. Your privacy is critically important to us.

At ApexChain Analytics, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Identification Information

We collect information that identifies you as an individual, including: full name, email address, phone number, mailing address, date of birth, government-issued ID details (for KYC verification), IP address and device information, and transaction history data.

Financial and Blockchain Data

To provide recovery services, we collect wallet addresses, transaction IDs, blockchain transaction history, information about exchanges or platforms used, and the nature and circumstances of your crypto loss.

2. How We Use Your Information

  • To provide, operate, and maintain our recovery services
  • To verify your identity and prevent fraud (KYC/AML compliance)
  • To communicate with you about your case progress
  • To comply with legal obligations and law enforcement requests
  • To improve our services and analyze usage patterns
  • To send administrative information, such as case updates

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data only in these circumstances:

  • Service Providers: With trusted third parties who assist us (e.g., email services, hosting), under strict confidentiality agreements
  • Law Enforcement: When required by law, court order, or governmental authority
  • Exchange Coordination: With cryptocurrency exchanges to facilitate asset recovery (only with your explicit consent)
  • Business Transfers: In connection with a merger or acquisition, with privacy protections maintained

4. Data Security

We implement industry-standard security measures including 256-bit SSL encryption, encrypted databases, two-factor authentication for staff access, regular security audits, and strict access controls. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations — typically 7 years for financial records. You may request deletion of non-essential data at any time by contacting us.

6. Your Rights (GDPR/CCPA)

  • Access: Request a copy of data we hold about you
  • Rectification: Correct inaccurate personal data
  • Erasure: Request deletion of your personal data (where legally permissible)
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing of your personal data

7. Cookies

We use essential session cookies to maintain your login state and security. We do not use tracking cookies for advertising. You can control cookie behavior in your browser settings.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us immediately.

9. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer at: info@apexchainanalytics.com

350 Fifth Avenue, Suite 4100, New York, NY 10118